Shipping Policy
Order Confirmation
After placing your order, you will receive an order confirmation via email. This confirms receipt of your order and payment. As soon as we receive your order, we will automatically contact our warehouse to ship it immediately.
Shipping
All products are shipped within one business day of the order date. We will send you tracking information as soon as it is available. If you do not receive tracking information within five business days of placing your order, please contact us via email.
International Reach: We currently only sell our products in EU.
Worldwide shipping is not possible.
Shipping
We ship with DHL and GLS.
Shipping costs and delivery time: Processing time + transit time
Processing time: 1 business day (Monday to Friday)
Order deadline: Monday to Friday: 4:00 PM (GMT+02:00) German Standard Time
Shipping costs and transit time
| Area | Shipping method | Duration | Shipping costs |
|---|---|---|---|
| Germany | Free shipping – tracking included | 1-5 days | Free |
| Czech Republic | Free shipping – tracking included | 3-7 days | Free |
| France | Free shipping – tracking included | 3-7 days | Free |
Tracking: We will send you the tracking number via email after we ship your order.
Contact information:
Email: [email protected]
Support hours:
Monday to Friday: 9:00 a.m.–5:00 p.m.
